Permission checks fail with Error User not Found

Summary

Permission checks fail with Error: “User not Found”.

Description

You may receive the following error when checking permissions on an account within N2W.  Also, the policy check .CSV file will show only “User not Found” when opened.

In the cpm_server logs you may see the following errors:

Note: ”user” represents the account name

INFO:  account_page_check_permissions(views.py:4625)  User (“user”) request permission check for account (G-CORP)

ERROR:  account_page_check_permissions(views.py:4639)  Requested permission check failed [account (1) by user “user”)]: user not found 
 

ERROR:  collect_support_logs(views.py:701)  permission check failed [account (01234567891024) by admin (“user”)]: user not found 
 

Also, under the Accounts section you may see the following in the authentication column.

You may see the following under the account details.

This is a permissions issue.

To correct the issue, you will need to make sure the IAM Role or IAM User has the correct N2W Permissions applied to is using the steps in the link below. 

Then run a permissions check for that user again.

Below is a link to the correct permissions file for N2W along with instructions on how to apply them.

https://n2ws.zendesk.com/hc/en-us/articles/28832964188573-Required-Minimum-AWS-IAM-permissions-for-N2W-operations